Returns & Refunds

Kwik Deals Returns and Refund Policy

Introduction to the Kwik Deals Returns and Refund Policy

At Kwik Deals, your satisfaction is our priority. Therefore, we have designed this Kwik Deals Returns and Refund Policy to clearly outline the conditions for returning products and requesting refunds. By understanding our policy, you can shop confidently, knowing your rights are protected.

Eligibility for Returns

To return an item, it must meet these specific conditions:

1. Condition: The item needs to be unused and in the same condition you received it. Additionally, it must be in the original packaging, with all tags and labels intact.
2. 14-Day Return Period: You have 14 calendar days from the date of delivery to initiate a return. This means you must contact us within these 14 days if you wish to return the item. After this period, we cannot accept returns.
3. Proof of Purchase: You need to provide a valid proof of purchase, such as a receipt or order confirmation, when initiating the return.

Non-Returnable Items

Certain items are not eligible for return. These include:

1. Personalised Items: We cannot accept returns or exchanges for custom-made or personalised products.
2. Gift Cards: Gift cards cannot be returned or exchanged for cash or other products.

Steps to Return an Item

1. Contact Us

Email us at info@kwikdeals.co.uk within 14 days of receiving your item. Provide your order number and details of the item you want to return.

2. Prepare the Item

Pack the item securely in its original packaging to prevent damage during transit.

3. Return Postage

You are responsible for the return postage costs. We strongly recommend using a secure delivery service with tracking to ensure the item reaches us safely. Unfortunately, we cannot be held responsible for any lost or damaged items during the return process.

Processing Your Refund

Approval Process

We will process your refund after we receive and inspect the returned item. If the return meets our eligibility criteria, we will approve the refund. We will then process the refund, and you will receive the credit via your original payment method within 3-7 working days of our receipt of the item.

Rejection Process

If the return does not meet our criteria, we will notify you and return the item to you at your expense.

Please note that the time it takes for the refund to appear on your bank statement may vary, depending on your payment provider.

Exchanges

How to Request an Exchange

If you need to exchange an item for a different size, colour, or product, contact us at info@kwikdeals.co.uk. Exchanges are subject to availability and must be requested within the same 14-day return period. The item must also meet the same eligibility criteria as returns.

Returning Faulty or Damaged Items

Reporting the Issue

Received a faulty or damaged item? Email us at info@kwikdeals.co.uk as soon as you discover the issue. We will arrange for a replacement or a full refund, including postage costs.

Providing Evidence

We may ask you to provide photographs of the damage to help with our assessment.

Your Rights Under UK Law

Our Kwik Deals Returns and Refund Policy complements your statutory rights under UK law. For further information about your rights, please visit the Citizens Advice website.

Contact Us About the Kwik Deals Returns and Refund Policy

Have questions or concerns? Contact us at info@kwikdeals.co.uk. Our team is ready to help and ensure your shopping experience with Kwik Deals is positive.